Privacy Policy

1. Introduction

SERPROZ ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Business name, location, skills, certifications
• Payment Information: Bank account details for payouts (processed securely by Stripe)
• Communications: Messages between users, support requests
• Reviews: Ratings and written feedback you provide

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, search queries
• Location Data: Approximate location based on IP address
• Cookies: Session and preference data (see our Cookie Policy)

2.3 Information from Third Parties

• Social Login: Profile information if you sign in with Google
• Verification Services: License and business verification data
• Payment Processors: Transaction status from Stripe

3. How We Use Your Information

We use your information to:

• Provide and improve our marketplace services
• Match customers with relevant professionals
• Process payments and manage escrow services
• Send service notifications and updates
• Verify professional credentials and licenses
• Resolve disputes and provide customer support
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

4.1 With Other Users

When you interact on the platform, certain information is shared:

• Professionals see customer job descriptions and general location
• Customers see professional profiles, ratings, and reviews
• Contact details are shared only when a job is accepted

4.2 With Service Providers

We share data with trusted partners who help us operate:

• Stripe: Payment processing
• AWS: Cloud hosting and storage
• Email providers: Transactional emails

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of users.

5. Data Security

We implement industry-standard security measures:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted storage for sensitive data
• Regular security audits and monitoring
• Access controls and authentication
• Secure payment processing through Stripe

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (with some exceptions)
• Portability: Receive your data in a common format
• Objection: Opt out of marketing communications

To exercise these rights, contact us at privacy@serproz.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for legal compliance, dispute resolution, and fraud prevention for up to 7 years.

8. Children's Privacy

SERPROZ is not intended for users under 18. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

9. International Transfers

Your data is primarily stored in New Zealand. Some service providers may process data in other countries with appropriate safeguards in place.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.

11. Contact Us